Community Banker comes to Ferndown Library

Lloyds is launching a new Community Banker service at Ferndown Library, offering banking support to the community, following the closure of its local branch on Victoria Road.

From 27 November, a Community Banker will be available fortnightly between 10am and 3pm at the library offering face-to-face banking support to Lloyds personal and business customers. While cash services will not be provided, the Community Banker can help with:

• Account balance enquiries
• Direct debit and standing order support
• Bill payment enquiries
• Guidance on alternative banking channels
• Financial education
• Online safety support

Cllr Ryan Hope, Dorset Council’s Cabinet Member for Customer, Culture and Community Engagement, said: "I was saddened to learn of the closure of the last bank in Ferndown, but this new presence in the library is a positive step forward. It’s a great example of partnership working and community collaboration, and we welcome Lloyds  commitment to supporting our residents in an accessible way."

This new initiative ensures continued access to banking services for the Ferndown community, especially for those who may need support with app and online banking or understanding their options. 

A Lloyds spokeperson said: “Our Community Banker will be available fortnightly on a Tuesday at Ferndown Library, offering face-to-face support including making payments, account enquiries and help using our app or online banking.

“Customers can also visit the local Post Office on Victoria Road to do everyday banking and pay in cash at PayPoint locations in Ferndown using our app cash deposit feature or a debit card.”

 This collaboration between Lloyds and Ferndown Library highlights the power of local partnerships in maintaining essential services.

For more information about Community Banker availability and services, please visit https://branches.lloydsbank.com/ferndown/ferndown-library/ferndown-community-banker or contact Ferndown Library direct.