As of Friday 1 August 2025, Medequip became the new provider of the Community Equipment Loan Service for Dorset Council and BCP Council and NHS Dorset taking over from NRS Healthcare.
Medequip is a trusted national provider with extensive experience in delivering essential community equipment services across the UK.
We understand that you may have questions about this change. Below, we have answered some of the most common queries to help reassure and guide you during this transition.
Medequip will deliver equipment based on the type of equipment it is and how urgently it is needed.
No, you do not need to return equipment that has been prescribed to you on loan because of the change in provider. Please continue to use it as normal.
Medequip will collect your items within 7 days of getting a collection request.
Medequip are now aiming to get equipment out to you within 5 working days. Any special equipment orders may take longer because they have to be ordered directly from the manufacturer.
Medequip will provide a repair and replacement service for critical equipment.
Please contact Medequip directly to arrange repairs:
Medequip will collect your items within 7 days of getting a collection request unless it's marked as urgent.
Contact Medequip directly to arrange collections:
If you require bespoke equipment, your clinician will assess your needs and discuss options with you, including expected delivery times and interim support.
Contact Medequip directly to arrange servicing:
Anyone who is being discharged from hospital will take priority. Urgent cases will be prioritised to ensure minimal impact.
Yes, you can purchase equipment independently.
For advice on what to buy, please visit Medequip’s Self-Help Guide – this will help you find products that can provide solutions to problems you select relating to different areas of the home. Medequip also have an online retail store, Manage At Home.
You can also visit one of Dorset's independent living centres for more guidance and information.
Medequip staff will always wear uniforms, carry identification badges, and contact you before arriving to confirm delivery details. If you receive any unexpected communications asking for payment or personal information, please report this immediately on the number below.
For all other questions relating to the community equipment service please contact our Adult Access Contact Centre for assistance:
