The Government has provided additional funding through the Crisis and
Resilience Fund to support low‑income households that rely on heating
oil and are struggling with rising costs. If you are facing a heating
oil crisis and cannot afford an urgent top‑up, you may be eligible for
support. Find
out more information.
the amount shown on your bill has been calculated incorrectly - for example, your entitlement to a discount is not shown
Any appeal should initially be made in writing. We will consider your case and if you have not been contacted within 2 months or if no agreement has been reached by this time, you have a further right of appeal to a valuation tribunal.
Making an appeal does not allow you to withhold payment or part payment of the Council Tax. If your appeal is successful you will be entitled to a refund of any overpayment.
Appeals about the band that your property has been allocated must be made to the listing officer of the Valuation Office Agency.
The Valuation Office Agency has provided the following useful video: