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Safeguarding adults - report a concern

Safeguarding is everyone’s business

We take action through adult safeguarding to keep people with care and support needs safe from abuse and neglect.

Report a concern about an adult

If you’re worried that an adult who has care and support needs is being hurt, neglected and/or abused, we’re here to help.

Contact us and tell us what you have seen or heard, and we can offer advice and support.

To report a concern:

  • call 01305 221016 (Monday to Friday, 8.30am to 5pm)
  • outside of our normal opening hours: 01305 221000
  • if someone is in immediate danger, call 999

When to report a concern

It is crucial to report a concern when you observe any of the following signs or situations:

  • you have seen or heard something that worries you
  • you are worried about someone’s care or wellbeing
  • you are unsure but something feels wrong
  • you are a professional, carer, neighbour, or friend

It’s always better to say something if you are worried. You could help someone stay safe.

What happens when you report it

When you contact us:

  • we will listen to your concerns
  • we will take what you say seriously and sensitively
  • we will talk to the adult involved (if appropriate)
  • we will work with other professionals to understand the situation and take action if needed
  • the person at risk will be at the centre of every decision
  • if they have the capacity to decide and don’t want support, we will respect that, unless there’s a risk to others

All information you share will be handled confidentially and in line with The Care Act 2014.

Report a concern about an adult

If you’re worried that an adult who has care and support needs is being hurt, neglected and/or abused, we’re here to help.

Contact us and tell us what you have seen or heard, and we can offer advice and support.

To report a concern:

  • call 01305 221016 (Monday to Friday, 8.30am to 5pm)
  • outside of our normal opening hours: 01305 221000
  • if someone is in immediate danger, call 999

When to report a concern

It is crucial to report a concern when you observe any of the following signs or situations:

  • you have seen or heard something that worries you
  • you are worried about someone’s care or wellbeing
  • you are unsure but something feels wrong
  • you are a professional, carer, neighbour, or friend

It’s always better to say something if you are worried. You could help someone stay safe.

What happens when you report it

When you contact us:

  • we will listen to your concerns
  • we will take what you say seriously and sensitively
  • we will talk to the adult involved (if appropriate)
  • we will work with other professionals to understand the situation and take action if needed
  • the person at risk will be at the centre of every decision
  • if they have the capacity to decide and don’t want support, we will respect that, unless there’s a risk to others

All information you share will be handled confidentially and in line with The Care Act 2014.

When to report a concern

It is crucial to report a concern when you observe any of the following signs or situations:

  • you have seen or heard something that worries you
  • you are worried about someone’s care or wellbeing
  • you are unsure but something feels wrong
Whether you are a professional, carer, neighbour, or friend, it’s always better to say something if you are worried. You could help someone stay safe.

What happens when you report it

When you contact us:

  • we will listen to your concerns
  • we will take what you say seriously and sensitively
  • we will talk to the adult involved (if appropriate)
  • we will work with other professionals to understand the situation and take action if needed
  • the person at risk will be at the centre of every decision
  • if they have the capacity to decide and don’t want support, we will respect that, unless there’s a risk to others

All information you share will be handled confidentially and in line with The Care Act 2014. See the Factsheets about protecting adults from abuse or neglect.

Need more advice?

If you’re unsure what to do, just give us a call. We are here to listen and help. You might not have all the details, and that’s okay. Your call could make a real difference.

Contact us

Adult Social Care

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