Service category model for care homes
We’ve developed our ground-breaking Service Category Model to clearly define the type and level of needs to be met in each service category, and what differentiates each service category.
The Service Category Model is the cornerstone of our new approach to commissioning care home services and will apply to all new care home placements.
The bulk of our purchasing is in the following service categories:
- residential - medium level needs.
- residential - high level needs.
- nursing.
- nursing - advanced dementia and mental health needs.
Occasionally we also make placements in service categories 2a (residential - advanced dementia and mental health needs without nursing) and 5 (nursing - advanced and complex)
As most older people living in residential care homes will have some form of dementia, we expect care homes that provide these services will have "older people" and "dementia" included within their CQC Statement of Purpose.
In all cases, service users will be people who:
- are not able to reside in their own homes, whether on a short or long-term basis and
- have care and support needs that are prevalent 24/7 and
- include night-time care needs and
- have needs which cannot realistically be met in any other way, for example, through use of assistive technology, aids and equipment in their own home and/or because the frequency or unpredictability of the person’s needs, makes support at home non-viable
Overview of the Service Category Model
This section outlines:
- the needs profile for each service category
- key differences in service requirements
- assumed weekly hours for direct care and nursing care
The summaries, or pen portraits, highlight the typical needs a person might have within each service category.
